Frequently Asked Questions
What is your return policy?
All sales are final and we do not accept returns. However, if you have any issues with your order at all please contact us immediately at witchbyweekend@gmail.com!
What is a mystery box?
The Send Salem Mystery Box is a curated collection of 6-8 handpicked items, with over $100 of product from local businesses in Witch City. Thoughtfully packed with love and the time of year in mind, you'll be sure to enjoy unveiling the magic of Salem when it arrives to your doorstep!
Where do you ship to?
We currently offer shipping within the United States only at this time.
How often do the boxes change?
You can expect 1-2 ready to ship curated boxes that will change monthly.
The build your own option will always have new items available as well as some evergreen products in the shop, depending on supply!
Why do I see separate shipping sections at checkout?
Some items in my shop ship directly from Witch by Weekend HQ. Others—like tees, hats, and apparel—are fulfilled by Printful, a trusted print-on-demand partner.
This setup helps me offer more designs without holding tons of inventory, while still giving you the magical goods you love.
Is there extra shipping for Printful items?
Nope! Good news: all Printful items now ship FREE.
You may see them listed separately at checkout, but only the $6 Witch by Weekend flat rate will apply to your order (unless you’re ordering only Printful items—in that case, it may show $0 shipping).
Orders may arrive in separate packages depending on where the items are fulfilled. Anything made by Printful will come straight from their production center, while handmade or hand-packed goods come from Salem!
Every single design is created by me, even the items fulfilled by Printful. The magic is mine—Printful just helps get it to your mailbox faster.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.